〔外資系大手製薬メーカー〕カスタマーサポートセンターAssistant Manager / Specialist 転職・求人情報ならメディカル・エージェント

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求人No.W-122515 〔外資系大手製薬メーカー〕カスタマーサポートセンターAssistant Manager / Specialist

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会社名
外資系大手製薬メーカー
求人番号
W-122515
募集職種
メディカルアフェアーズ カスタマーサポートセンター
勤務地
東京都
給与
経験・能力を考慮し、弊社規定により決定します
給与待遇:弊社会社規定に準じる。500万-1000万想定(前職考慮)
賞与:年1回 (3月)
諸手当:通勤手当、住宅手当等
福利厚生
勤務時間:7時間45分/日(所定労働時間)
保険:各種社会保険
制度:借上社宅制度/退職金制度/財形貯蓄制度/保育料補助制度 等
必要業務経験
Requirements:
- Pharmacist
- Analytic skill is required
- English skill (Writing/speaking/presentation) is plus
- Outgoing and go-getter personality
複数の業務を効率的に進めることができること。
出張が可能であること。また必要に応じ、土日の業務にも対応ができること(その場合、代休を取得)。
休日休暇
休日・休暇:完全週休2日制(土日)、祝日、年末年始、創立記念日、年次有給休暇、夏季特別休暇等
仕事情報
親会社は米国にあるグローバルヘルスケア企業であり、日本での医療用医薬品やワクチンをお届けし、革新的なヘルスケアソリューションを提供しております。「循環器」「糖尿病」「骨」「呼吸器」「皮膚科」「中枢神経「癌」「ワクチン」「感染症」「ウィメンズヘルス」と幅広く医薬品提供に取り組んでいる企業です。


【職務内容】
Primary Objectives:
1.To support call center projects by supporting data mining, reporting, execution and vendor facilitation.*
2.To contribute database utilization to meet the data publication project. (CRM / telephony system)
3.To support Customer Support Center manager / director to improve the CSC process-execution.
4.To be a delighter for overall Call Center activities.

KEY DUTIES AND RESPONSIBILITIES (PMP will prepared separately)
1.Leadership for Call center database reporting system:
To demonstrate leadership and management skills over the database reporting.
To present the ideas/plans to CSC director/CSC mamager/MA director, and implement them.

2. Text mining/ Voice recognition project involvement:
To assist the overall projects by using analytic / process oriented approach in both an appropriate pro- and re-active balance.
To provide strategic inputs into the call center projects and reporting.

3. Call center process improvement:
To contribute the CSC process improvement in various ways with other CSC/PIR manager.

Specifically,
Core responsibilities include: (by priority)
1)Process continuity management
2)SOP management
3)Business Continuity Plan (BCP) SOP development
4)KPI monitoring/ Reporting
5)Telephone system / Data base maintenance with IT
All above should be reported /consulted to the CSC director on a timely basis.

4. Customer Support Center day-to-day operations:
To work closely with Customer Support Center manager at day-to-day basis.
Based on the industry knowledge / product knowledge progress, some of franchise managements may be assigned.
Please note that a person in this position should be a motivator, i.e. have a positive attitude and be willing to give an encouragement to staff.

5. Marketing activities involvement:
To assist the overall TV campaign program(s) / Clinical Trial Test patient recruitment in both an appropriate pro- and re-active balance.

To provide strategic inputs into the integration of call centers / call center related activities, and execute the plans which are agreed by Medical Affairs for a new customer center’s improvement.

6. Maintain Legal/compliance documents

In order to activate 'database-based' activities to support sales, and because of the nature of the call center, make sure that Database usage policy / Privacy Policy /Compliance documents were legal and/or compliance cleared and save them.

この求人について問い合わせる

この求人について問い合わせる

仕事情報

親会社は米国にあるグローバルヘルスケア企業であり、日本での医療用医薬品やワクチンをお届けし、革新的なヘルスケアソリューションを提供しております。「循環器」「糖尿病」「骨」「呼吸器」「皮膚科」「中枢神経「癌」「ワクチン」「感染症」「ウィメンズヘルス」と幅広く医薬品提供に取り組んでいる企業です。


【職務内容】
Primary Objectives:
1.To support call center projects by supporting data mining, reporting, execution and vendor facilitation.*
2.To contribute database utilization to meet the data publication project. (CRM / telephony system)
3.To support Customer Support Center manager / director to improve the CSC process-execution.
4.To be a delighter for overall Call Center activities.

KEY DUTIES AND RESPONSIBILITIES (PMP will prepared separately)
1.Leadership for Call center database reporting system:
To demonstrate leadership and management skills over the database reporting.
To present the ideas/plans to CSC director/CSC mamager/MA director, and implement them.

2. Text mining/ Voice recognition project involvement:
To assist the overall projects by using analytic / process oriented approach in both an appropriate pro- and re-active balance.
To provide strategic inputs into the call center projects and reporting.

3. Call center process improvement:
To contribute the CSC process improvement in various ways with other CSC/PIR manager.

Specifically,
Core responsibilities include: (by priority)
1)Process continuity management
2)SOP management
3)Business Continuity Plan (BCP) SOP development
4)KPI monitoring/ Reporting
5)Telephone system / Data base maintenance with IT
All above should be reported /consulted to the CSC director on a timely basis.

4. Customer Support Center day-to-day operations:
To work closely with Customer Support Center manager at day-to-day basis.
Based on the industry knowledge / product knowledge progress, some of franchise managements may be assigned.
Please note that a person in this position should be a motivator, i.e. have a positive attitude and be willing to give an encouragement to staff.

5. Marketing activities involvement:
To assist the overall TV campaign program(s) / Clinical Trial Test patient recruitment in both an appropriate pro- and re-active balance.

To provide strategic inputs into the integration of call centers / call center related activities, and execute the plans which are agreed by Medical Affairs for a new customer center’s improvement.

6. Maintain Legal/compliance documents

In order to activate 'database-based' activities to support sales, and because of the nature of the call center, make sure that Database usage policy / Privacy Policy /Compliance documents were legal and/or compliance cleared and save them.

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脇 通晁

脇 通晁外資系医薬品会社で教育研修部長として多岐に渡る研修を実施後、人事部長として管理職、営業職の採用、教育に携わる。現在は株式会社キャリアウィンを設立し、外資系医薬品メーカーへ社員教育と人材紹介を行っている。

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